You can create an account by clicking the 'Sign Up' or 'Create Account' button at the top right corner of our page. Benefits include faster checkout, the ability to save your favorite styles to a wishlist, access to your order history, and exclusive early access to sales and new product drops.
Click on the 'Log In' button and then select the 'Forgot Password' link. Enter the email address associated with your account, and we will send you a secure link to reset your password instantly. Please check your spam folder if the email doesn't appear within a few minutes.
Log in to your account and navigate to the 'My Account Dashboard.' You will find sections labeled 'Addresses' or 'Payment Details' where you can easily edit, add, or delete shipping and billing information before placing your next order.
Yes, you can certainly check out as a 'Guest.' However, we recommend creating an account to easily track your order, simplify future purchases, and take advantage of our loyalty rewards programs.
To unsubscribe, simply click the 'Unsubscribe' link found at the very bottom of any promotional email you receive from us. You will be immediately removed from our marketing list, but you will still receive essential service emails regarding your orders.
All our sunglasses, across every collection, are guaranteed to provide 100% UVA and UVB protection (UV400). This ensures maximum safety for your eyes against harmful solar radiation.
Standard lenses reduce overall light intensity. Polarized lenses do this and also include a special filter that eliminates glare reflected off horizontal surfaces (like water, snow, and roads). Polarized lenses are highly recommended for driving and water sports for improved clarity and reduced eye strain.
We provide detailed measurements (lens width, bridge width, temple length) on every product page under the 'Size & Fit' tab. As a general guide, rounder faces suit angular frames (like square), and square faces suit softer, rounder frames.
Always rinse your lenses with lukewarm water first to remove debris. Use a mild soap or the provided cleaning spray, and dry gently with the microfiber cloth included with your purchase. Avoid using paper towels or abrasive cleaners, which can scratch the coatings.
Yes, we use high-quality materials. Our metal frames are often made from corrosion-resistant alloys, and our acetate frames are premium, hand-polished cellulose acetate known for its strength, flexibility, and deep luster.
We offer a 30-day hassle-free return policy from the date of delivery. Items must be returned unused, in their original condition, and in the original packaging, including the case and cleaning cloth.
To start a return, please visit our 'Returns Portal' linked at the bottom of our website, or email our support team at [support@yourwebsite.com]. You will need your order number and the email address used for the purchase.
Once your return is received and inspected at our warehouse, we will process your refund within 5-7 business days. The funds typically take an additional 3-10 business days to appear back on your original payment method, depending on your bank.
For returns based on change of mind or wrong size ordered, the customer is responsible for the return shipping costs. If the item is defective or we shipped the wrong product, we will provide a prepaid return label.
Items marked as 'Final Sale' or 'Clearance' are generally not eligible for return, refund, or exchange. This will be clearly stated on the product page and at checkout. Please read the product description carefully before purchasing final sale items.
We offer Standard Shipping (7-14 business days) and Express Shipping (3-5 business days). Shipping costs are calculated at checkout based on your delivery address and the total weight of your order. We often offer free standard shipping on orders over a specific value (e.g., $100).
Yes, we proudly ship our sunglasses worldwide to most countries. Please note that international customers are responsible for any customs duties, taxes, or import fees levied by their country upon arrival.
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website. Please allow 24-48 hours for the tracking information to update after receiving the email.
We typically process and ship all orders within 1-2 business days of receiving your payment, excluding weekends and public holidays. Processing time may be slightly longer during major holiday sales.
Please first check your mailbox, porch, and with neighbors. If you still can't locate it after 24 hours, contact the shipping carrier immediately with your tracking number. If the issue persists, contact our customer support team so we can assist in filing a claim.
